Rollout.io - Documentation

Privacy Policy

This is the privacy policy (“Privacy Policy”) that governs how we, Rollout.io, Inc. (“Rollout”, “we”, “our” or “us”), use Personal Information (defined below) that we collect, receive and store about individuals in connection with the use of: (i) the website at https://rollout.io/, and any other website that we operate (each, together with its sub-domains, content and services, a “Site”); and (ii) our performance monitoring and management platform, including downloadable software and hosted services for the use of our direct customers (“Customers”, “you” or “your”) in connection with the performance monitoring and management of their applications, all as made available through the Site (collectively, the “Service”). The Service and/or the Site may be available for use via a web browser or applications.
We do not host any of the Site and/or Service ourselves; all hosting is done by third-party service providers that we engage. This means that data you provide us or that we collect from you (including any Personal Information, as defined below) – as further described in this Privacy Policy – is hosted with such third party service providers on servers that they own or control. Regardless of where such third party service providers are located (and some are located in the United States of America), their servers may be located anywhere in the world (including the United States of America). Your data may even be replicated across multiple servers located in multiple countries. So please be aware that you are consenting to your data being transferred to various third party service providers around the world (including the United States of America).

  1. Introduction. We have implemented this Privacy Policy because your privacy, and the privacy of other users, is important to us. This Privacy Policy explains our online information practices and the choices you can make about the way your Personal Information is collected and used in connection with the Site and/or the Service. “Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information.

  2. Terms of Service. This Privacy Policy forms part of our Terms of Service, which are available at https://support.rollout.io/docs/term-of-service (“Terms”). Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in the Terms.

  3. EU-US Privacy Shield. Rollout complies with the EU-U.S. Privacy Shield Framework Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Rollout has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

  4. Consent and Modification. You are not legally obligated to provide us Personal Information, and you hereby confirm that providing us Personal Information is at your own free will. By using the Site and/or Service, you consent to the terms of this Privacy Policy and to our collection, processing and sharing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not access or otherwise use the Site and/or Service. We reserve the right, at our discretion, to change this Privacy Policy at any time. Such change will be effective ten (10) days following posting of the revised Privacy Policy on the Site, and your continued use of the Services thereafter means that you accept those changes.

  5. What Personal Information we Collect and How we Collect it. We do not currently require you to provide Personal Information in order to have access to general information available on the Site. But, we do receive and/or collect Personal Information from you in the following ways:
    5.1. Account. In order to use certain services that we offer via the Site such as use of the Service, you are required to create an account (“Account”). If you create an Account you will be required to provide us with certain information, such as your name, email address, as well as a password that you will use for your Account (“Account Information”). We may send you a text message to your mobile phone or an e-mail to the e-mail address you submit to confirm your registration. If you choose not to create an Account, you may not be able to access or use certain features of the Service.
    5.2. ‘Contact Us’ Information. If you send us a “Contact Us” request, whether by submitting an online form that we make available or by sending an email to an email address that we display, you may be required to provide us with certain information such as your name and email address.
    5.3. Usage Information. We may collect information about how you are accessing and using the Site and /or Service, which may include administrative and support communications with us and information about the channels, people, features, content, and links you interact with, and what third-party integrations you use (if any). Such information may include Personal Information.
    5.4. Information We Receive from Third Parties. We may receive and/or procure certain information, including Personal Information, from third parties, such as service providers, ad networks and marketing agencies, which all relate to your preferences and your use of the Site and/or Service.
    5.5. Purchases. The Site and/or Service may include the option to purchase certain products or services from us. If you choose to make a purchase we will require sufficient information from you to complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required to process the order. We may also update such data should you grant us permission to bill you or your credit card for recurring charges, such as monthly or other types of periodic payments. We use third-party service providers to process transactions, in which case you acknowledge and agree to review and be bound by the terms of service and privacy policy of said third-party service provider.
    5.6. Log Files. We may make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, your device’s type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyze trends, administer the Site and/or Service, track users’ movement around the Site and/or Service, and gather demographic information.
    5.7. Cookies and Other Tracking Technologies. Our Site and/or Service may utilize “cookies”, anonymous identifiers and other tracking technologies in order to for us to provide our Services and present you with information that is customized for you. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Site and/or Service. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
    5.8. Mobile Device Data. We may collect limited information from the mobile devices of the personnel of our Customers in order to provide the Service. Such information may include mobile device type, mobile device id, and date and time stamps of Service use. In addition, we may deploy tracking technologies within the Service to help us gather aggregate statistics, but we will not use Personal Information for such purposes.
    5.9. Services Integrations. If, when using the Site and/or Service, you integrate with a third party service, we will connect that third-party service to ours. The third party provider of the integration may share certain information about your account with Rollout. However, we do not receive or store your passwords for any of these third-party services.
    5.10. Google Analytics. We may use a tool called “Google Analytics” to collect information about use of the Site and/or Service. Google Analytics collects information such as how often users visit the Site and/or Service, what pages they visit when they do so, and what other websites they used prior to coming to the Site and/or Service. We use the information we get from Google Analytics to maintain and improve the Site and/or Service and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to the Site and/or Service is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

  6. Customer Data. In the course of using the Service, you may submit Customer Data. Our use of such Customer Data is in accordance with Section 3 (Data) of the Terms. For clarity, we will not transfer Customer Data to any third party; provided, however, that we may transfer Customer Data to our third-party data hosting providers to host our Service.

  7. Notice. When we collect Personal Information, you will receive timely and appropriate notice describing what Personal Information we are collecting and how it will be used.

  8. The Way we Use Personal Information. If you submit or we collect Personal Information through the Site and/or Service, then we may use such Personal Information in the following ways, via any applicable communication channel, including e-mail, SMS, etc.:
    8.1. We will use your Personal Information to provide and improve our Service, to send you marketing/advertisement communications that we believe may be of interest to you, to contact you in connection with the Service and certain programs or offerings that you may have registered for, and to identify and authenticate your access to the parts of the Site and/or Service that you are authorized to access.
    8.2. We may use your designated email address to: (i) send you updates or news regarding the Service and our products; and/or (ii) respond to a “Contact Us” or administrative request (for example, to change your password).
    8.3. We may send you service and administrative emails and messages. We may also contact you to inform you about changes in our Site and/or Service, our Service offerings, and important Service-related notices, such as security and fraud notices. These emails and messages are considered part of the Service and you may not opt-out of them.
    8.4. If you choose to send others an invitation email or message to use the Service we will use the contact information that you provide, or make available, to automatically send such invitation email or message. Your name and email address may be included in the invitation email or message.
    8.5. We may transfer your Personal Information to our local or foreign subsidiaries or affiliated companies for the purpose of storing or processing such information on our behalf. Such information may be transferred to other countries. We require that these parties agree to process such information in compliance with our Privacy Policy.
    8.6. We may share your Personal Information with our third party service providers and partners, but only to assist us with our business operations and to provide our Service to you and other users. Such service providers may include, but are not limited to, Amazon S3 and Google. Such information may be transferred to other countries. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Information.
    8.7. We may disclose your Personal Information or any information you submitted via the Site and/or Service, with people/organization you specifically ask to share with.
    8.8. We may share your contact details with our business partners and/or affiliates so they can contact you in order to offer or promote our Service.
    8.9. We may disclose your Personal Information or any information you submitted via the Site and/or Service if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Rollout, our users, yourself or the public.

  9. Accountability for Onward Transfer. We will not transfer Personal Information originating in the European Union to third parties unless such third parties have entered into an agreement in writing with us requiring them to provide at least the same level of privacy protection to your Personal Information as required by the Principles of the European Union-United States of America Privacy Shield Framework. We will only transfer Personal Information to cloud service providers such as Amazon Web Services, who need the information in order to provide services to or perform activities on behalf of Rollout. In cases of onward transfer to third parties of data of European Union individuals received pursuant to the European Union-United States of America Privacy Shield, Rollout is potentially liable.

  10. Use of Anonymous Information. We may use Anonymous Information (as defined below) or disclose it to third party service providers in order to improve our Site and/or Service, to perform random tests for additional features and to enhance your experience with the Site and/or Service. We may also disclose Anonymous Information (with or without compensation) to third parties, including advertisers and partners. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Site and/or Service, including aggregated information about the use of our Customers’ applications by their end users. This Privacy Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or customer of the Service.

  11. Opting Out. You may choose not to receive future promotional, advertising, or other Service-related emails from us by selecting an unsubscribe link at the bottom of each email that we send. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any “Contact Us” request as well as administrative emails (for example, in connection with a password reset request) that are necessary to facilitate your use of the Site and/or Service.

  12. Choice. At all times, you may choose whether or not to provide or disclose Personal Information. If you choose not to provide mandatory Personal Information, you may still visit parts of the Site and/or Service but you may be unable to access certain options, programs, offers, and services that involve our interaction with you.

  13. Access/Accuracy. To the extent that you do provide us with Personal Information, we wish to maintain accurate Personal Information and we will take appropriate steps to make sure the Personal Information in our records is accurate. If you would like to delete or correct any of your other Personal Information that we may be storing, you may submit an access request by sending an email to privacy@rollout.io. Your email should include adequate details of your request.

  14. Links to and Interaction with Third Party Products. The Site and/or Service may enable you to interact with or contain links to your Third Party Account and other third party websites, mobile software applications and services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

  15. Children’s Privacy. The Site and/or Service are not structured to attract children under the age of 13 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years. If we learn that we have collected Personal Information from a child under 13 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at privacy@rollout.io.

  16. Data Security and Retention. The security of Personal Information is important to us. We follow generally accepted industry standards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security or confidentiality. If you have any questions about security on the Site and/or Service, you can contact us at security@rollout.io We will retain your Personal Information for as long as your Account is active or as needed to provide you the Service. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  17. Privacy Shield Independent Recourse Mechanism, Federal Trade Commission Jurisdiction. In compliance with the European Union-United States of America Privacy Shield Principles, Rollout commits to resolve complaints about your privacy and our collection or use of your Personal Information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Rollout at: privacy@rollout.io.
    Rollout has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU.
    Rollout is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) to ensure compliance with the European Union-United States of America Privacy Shield principles outlined in this Privacy Policy.
    Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

  18. Merger, Sale or Bankruptcy. In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Information and any other information you provided us in connection with the foregoing events.

  19. California Privacy Rights. California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@rollout.io Please note that we are only required to respond to one request per customer each year.

  20. Our California Do Not Track Notice.
    We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services. We may allow third parties, such as companies that provide us with advertising services and/or analytics tools, e.g., Facebook and Google, to collect personally identifiable information about an individual consumer’s online activities over time and across different websites when a consumer uses the Services.

  21. Deletion of Content from California Residents. If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or Personal Information you have publicly posted. If you wish to remove such content or Personal Information and you specify which content or Personal Information you wish to be removed, we will do so in accordance with applicable law. Please be aware that after removal you will not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

  22. Commitment. If you have any comments or questions regarding our Privacy Policy or if you feel your privacy was compromised, you can contact Rollout’s privacy officer at privacy@rollout.io and request that said privacy officer review your complaint.

Last updated: February 08, 2018

Privacy Policy